Hello Casino Terms & Conditions
These Terms and Conditions govern access to and use of the Hello Casino website, games, account services, promotions and related features. By creating an account or using Hello Casino, you confirm that you have read, understood and agreed to these Terms.
These Terms apply together with any specific promotion rules, game rules and other information displayed on the Hello Casino website. Where a conflict exists, the more specific rule will apply to the relevant service or promotion.
Acceptance of Terms
By accessing Hello Casino, you enter into a binding agreement with the operator of the relevant service. If you do not agree with these Terms, you must not register, deposit funds, play games or otherwise use the website.
You are responsible for reviewing the current version of these Terms before using Hello Casino. Continued use after an update has been published indicates acceptance of the revised wording, subject to any rights that apply under relevant law.
Eligibility
Hello Casino is available only to individuals who are at least 18 years old. You must also be legally permitted to access and use online casino services in the place where you are located.
You must not use Hello Casino if access to online gambling is restricted or unlawful in your jurisdiction. Hello Casino may use reasonable measures to prevent access from restricted locations and may request information to confirm your eligibility.
Only individuals may hold an account. An account must be used for personal entertainment and not on behalf of another person, business or organisation.
Account Registration
You may need to register before using certain Hello Casino services. All information supplied during registration must be accurate, complete and kept up to date. You must not create an account using a false identity or information belonging to another person.
You are responsible for protecting your login details and for all activity carried out through your account. If you believe that your credentials have been disclosed, misused or accessed without permission, you must notify Hello Casino promptly and change the relevant security details.
Unless Hello Casino gives written permission, you may have only one account. Duplicate, linked or incorrectly created accounts may be reviewed, closed or consolidated where appropriate.
Verification
Hello Casino may request documents or other information to confirm your identity, age, address, payment method or entitlement to use an account. Verification may be required before deposits, withdrawals, bonuses or continued access can be completed.
Documents must be genuine, current and sufficiently clear to be assessed. You must provide requested information within a reasonable period. Failure to complete verification, or the submission of information that cannot be validated, may result in restricted account functions or account closure.
Hello Casino may carry out additional checks where activity, payment details or account information requires clarification. Such checks are intended to protect customers, the platform and the integrity of its services.
Deposits
Deposits must be made using a payment method that belongs to you or that you are authorised to use. Third-party deposits may be rejected or returned, and additional verification may be required before funds are credited or withdrawn.
You should check all transaction details before confirming a deposit. Funds are normally added only after the payment provider has approved the transaction. Hello Casino is not responsible for delays, refusals, fees or exchange-rate differences imposed by a bank, card issuer or other payment service.
You must not deposit funds for the purpose of circumventing account controls, meeting a promotion condition through abusive activity or supporting unlawful conduct. Hello Casino may review unusual payment patterns and may delay processing while checks are completed.
Withdrawals
Withdrawal requests are subject to account verification, completion of any applicable wagering requirements and confirmation that the requested amount is eligible for payment. Hello Casino may return funds to the original payment method where this is appropriate or required by payment procedures.
Withdrawal times can vary according to the method selected, internal checks and the relevant financial institution. You are responsible for entering accurate payment information and for checking any fees or limits shown at the time of the request.
Hello Casino may cancel or adjust a withdrawal where funds resulted from an error, a reversed deposit, prohibited activity or a breach of these Terms. If an account is closed, any remaining balance will be handled after applicable checks and deductions have been completed.
Bonuses
Bonuses, free spins and other promotional offers are subject to the individual terms displayed with each offer. These terms may include eligibility criteria, a minimum deposit, a maximum bonus value, a validity period, game restrictions, wagering requirements and limits on winnings.
Only one bonus may be available per person, household, device, payment method or other related account group where the promotional terms state this. Hello Casino may withhold or remove a bonus where an account is not eligible or where the offer has been used contrary to its conditions.
Promotional balances and winnings may expire if the relevant requirements are not completed within the stated period. You should read the full offer conditions before opting in or making a qualifying deposit.
Acceptable Use
You agree to use Hello Casino honestly, lawfully and in accordance with these Terms. Your activity must be for personal recreational use and must not interfere with the operation, security or availability of the website.
You must keep your account information accurate, use authorised payment methods and cooperate with reasonable verification or security requests. You must also take suitable steps to prevent other people from accessing your account or using your device to play.
Prohibited Activities
The following activities are not permitted:
- Using an account while under the age of 18 or allowing another person to use your account.
- Creating multiple accounts or manipulating registration information to obtain an improper advantage.
- Using stolen, unauthorised or fraudulent payment details.
- Attempting to bypass technical, geographical, promotional or account restrictions.
- Using software, automated tools, bots, scripts or other systems to influence gameplay or transactions.
- Exploiting an error, vulnerability or malfunction, or failing to report a material error that benefits your account.
- Engaging in money laundering, fraud, collusion, cheating or any other dishonest conduct.
- Uploading malicious code or attempting to disrupt, probe or gain unauthorised access to Hello Casino systems.
Hello Casino may investigate suspected prohibited activity and take proportionate action, including voiding affected transactions, restricting access or closing an account.
Intellectual Property
The Hello Casino name, website design, text, graphics, software, logos and other materials are protected by applicable intellectual property rights or are used with permission. You may use the website for personal, non-commercial purposes only.
You must not copy, reproduce, modify, distribute, publish, reverse engineer or commercially exploit any part of Hello Casino without prior written permission. Any rights not expressly granted in these Terms remain reserved.
Limitation of Liability
Hello Casino aims to provide a reliable service but does not guarantee that the website, games or payment functions will always be available, uninterrupted or free from errors. Maintenance, technical faults, communications failures and events outside reasonable control may affect access.
You are responsible for the device, internet connection and software used to access Hello Casino. To the extent permitted by applicable law, Hello Casino will not be responsible for losses arising from your failure to protect account details, inaccurate information, unauthorised access caused by your actions or reliance on information displayed on the website.
Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited. Any applicable consumer rights remain unaffected.
Account Suspension
Hello Casino may suspend, restrict or close an account where it reasonably considers that these Terms have been breached, verification has not been completed, activity appears unsafe or unlawful, or a payment has been reversed or disputed.
Where appropriate, Hello Casino may request an explanation or supporting documents before making a final decision. You must not attempt to open or use another account while a restriction or investigation is active.
If you wish to close your account, you may request closure through the available account or support channels. Closure does not remove obligations that arose before the closure date, including obligations relating to disputed transactions or promotional misuse.
Privacy
Personal information is handled in accordance with the Hello Casino privacy information and any applicable data protection requirements. Information may be used to operate accounts, process payments, conduct verification, provide customer support, protect the platform and meet relevant operational obligations.
You should review the privacy information to understand what information may be collected, why it is used, how long it may be retained and what choices or rights may be available to you.
Responsible Gambling
Gambling should remain an enjoyable leisure activity and should never be treated as a way to make money or recover losses. Only gamble with funds you can afford to lose, set personal limits and take regular breaks.
Hello Casino may provide account controls or support options, which can include deposit limits, time reminders, breaks or self-exclusion tools where available. You should use these features if gambling is becoming difficult to control. If you feel that your gambling is causing harm, stop playing and seek independent professional support.
Amendments
Hello Casino may amend these Terms to reflect changes to its services, security procedures, promotional structure or operational practices. Updated Terms will be made available on the website with a revised date or other suitable indication.
Changes will apply from the time stated in the updated version. If you do not accept an amendment, you must stop using Hello Casino and may request account closure, subject to any outstanding checks or obligations.
Contact Information
For questions about these Terms, account procedures, verification or other Hello Casino services, contact customer support at [email protected]. Please provide enough information for your query to be reviewed, but do not send payment passwords or other sensitive security credentials.
Hello Casino will consider customer queries in a fair and practical manner. Additional information may be requested where needed to confirm account ownership or investigate the matter.
Last updated: